Privacy Policy
Ivy Test Prep is a company of adults, families and local citizens who believe that education can bring about important opportunities to a brighter prospect. Our tutoring programs prepare young people for a successful future by developing self-directed students, strong communicators, and effective problem-solvers. As you can see, we do not just educate a child for the present but establish “life skills” that a student can use for the future. Programs at Ivy Test Prep reach into surrounding neighborhoods to involve businesses in helping youth become cultured citizens and self-assured leaders.
At Ivy Test Prep, we are committed to protecting your privacy and ensuring your personal information is handled securely.
- Information We Collect:
- We collect personal information such as your name, contact details, and payment information when you sign up for our services.
- We may collect other data such as educational progress or feedback to personalize our tutoring programs for your needs.
- How We Use Your Information:
- We use your information solely for the purposes of providing and improving our educational services. This includes:
- Scheduling tutoring sessions
- Communicating with you regarding upcoming appointments or changes
- Processing payments
- Tailoring our educational programs to meet your individual needs
- We use your information solely for the purposes of providing and improving our educational services. This includes:
- Data Protection:
- We take appropriate measures to ensure your personal data is stored securely. We do not share or sell your information to third parties.
- Cookies and Website Data:
- Our website may collect data using cookies to enhance your user experience, track analytics, and improve our services. You can control cookie preferences through your browser settings.
- Third-Party Links:
- Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies separately.
Scheduling & Refund & Cancellation Policy
At Ivy Test Prep, we understand that plans can change. To ensure fairness to both our tutors and students, we have the following policies in place:
- Rescheduling and Cancellations:
- All cancellation or rescheduling requests must be received by our office at least 24 hours prior to your scheduled session.
- If you cancel or reschedule with less than 24 hours’ notice, you will be billed for the full session.
- The request should identify the student and the purchased package and, if known, the number of unused tutoring hours.
Ivy Test Prep will review each request and confirm the applicable refund amount and processing timeline.
- If a student does not show up for their scheduled session, the session will be billed for the full planned length of time.
- Refunds for Unused Tutoring Hours:
Ivy Test Prep allows students or their parents/guardians to request a refund for prepaid tutoring hours that have not been used. Refunds will be calculated based on the number of unused hours remaining in the student’s package and the applicable purchase terms.
For example, if a student purchases an 8-hour package and uses 2 hours, the refund will cover the remaining 6 unused hours, subject only to deductions for payment processing costs that are permitted by applicable law and the payment processor’s terms.
- Refund Processing Time:
Approved refunds will generally be initiated within 7 business days after Ivy Test Prep receives and verifies the refund request.
The time required for the funds to appear in the customer’s account may depend on the payment provider or financial institution.
Refunds will ordinarily be returned to the original payment method.
Payment Processing Costs:
Any deduction for payment processing costs associated with a refund will be applied only to the extent permitted by applicable law and the payment processor’s terms. Any applicable deduction will be disclosed to the customer before purchase.
No Guarantee of Test Scores or Admissions Outcomes:
Ivy Test Prep provides tutoring, test preparation, and educational guidance services designed to help students strengthen their academic skills and improve their performance. However, Ivy Test Prep does not guarantee any specific test score, score increase, college admission, or other educational outcome.
Students or parents/guardians who are dissatisfied with a tutoring session must contact Ivy Test Prep before continuing with additional lessons. Fees for tutoring sessions already provided are non-refundable, except as otherwise required by applicable law.
- Applicable Law:
This policy will be interpreted and applied in accordance with applicable New Jersey and federal law. Nothing in this policy is intended to waive or limit any consumer rights that cannot legally be waived.
- Our goal is to maximize the value of your tutoring experience. We appreciate your understanding and cooperation.
Ivy Test Prep
© 2024 Ivy Learning and Test Prep. All rights reserved. SAT® is a registered trademark of the College Board, which was not involved in the production of, and does not endorse, this product. ACT® is a registered trademark of ACT, Inc. PSAT/NMSQT® is a trademark jointly owned by the College Board and the National Merit Scholarship Corporation, which were not involved in the production of, and do not endorse, this product. None of the trademark holders are affiliated with Ivy Learning and Test Prep or this website.
